We are thrilled to announce a significant update to Ajar that will enhance your user experience and bring exciting new features! In this article, we will provide you with essential information about the upcoming changes and what you can expect during this transition.
What is happening to the current domain?
Our product is undergoing a significant update, which includes a transition to a new domain. The new domain will provide improved performance, enhanced security, and better scalability for future updates. Ajar's domain will change from www.ajar.ae and www.ajar.com.kw to a unified and global domain www.joinajar.com and app.joinajar.com.
When will I start using the new domain?
We are gradually upgrading customers to the new domain starting from July 2023 to ensure that each account’s data is upgraded safely and smoothly. You will be notified via email and SMS two weeks before your account is scheduled for the upgrade. If you have any concerns, kindly contact our team at upgrade@joinajar.com.
What other changes should I expect?
With this release, you can expect new features and functionality to help you:
- Track your expenses, calculate your ROI, and see the full financial view of your property management journey
- Manage multi-currency properties portfolios all in one place or split over different portfolios
- A major upgrade to Leases, allowing you to customize all invoices before they are sent out to your tenants
- Contacts management and so much more...
Will there be any downtime during the transition?
We understand the importance of maintaining uninterrupted access to our product. Our team has carefully planned the transition process to minimize any inconvenience by scheduling website downtime and maintenance during off-peak hours. We appreciate your patience and understanding during this period.
Will my tenants still be able to pay as usual?
Yes, absolutely! Your tenants will be able to pay their invoices just as they usually do outside of the scheduled maintenance hours.
Will there be any changes to the user interface?
Yes, as part of this update, we have also made some enhancements to the user interface to make it more intuitive and user-friendly. You may notice slight changes in the layout and design, but the overall functionality and core features will remain familiar. We believe these improvements will contribute to an even better user experience.
Do I need to take any action for this update?
You may need to update any bookmarks or saved links you have to reflect the new domain. However, we will provide clear instructions and notifications to guide you through this process, making it as simple as possible.
How can I stay updated on the progress of this upgrade?
We will keep you informed about the progress of the update through various channels. Regular email and SMS updates will be sent to the email address and mobile number associated with your account. Additionally, we will provide notifications within the product itself. Be sure to keep an eye out for these communications to stay up to date with the upgrade.
We hope this FAQ article has addressed your questions and concerns about the upcoming upgrade. We are excited about the improvements it will bring to Ajar and are committed to making this transition as smooth as possible for our valued users. Should you have any further questions, please don’t hesitate to reach out to our support team, who will be happy to assist you. Thank you for your continued support and trust in our product!
- Email: upgrade@joinajar.com
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Phone:
- +965 22270156
- WhatsApp:
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